Sportsmith Blog

SPORTSMITH™ Announces StairMaster® and Schwinn Fitness® Product Support Tech Center

Tulsa, OK – June 7, 2010 – SPORTSMITH™, the nation’s largest supplier of fitness equipment parts, today announced its alliance with StairMaster® and Schwinn Fitness®. Beginning June 1, 2010, the company will launch the Official Authorized Product Support Center, sourcing all non-warranty replacement parts and providing technical support worldwide for legacy StairMaster® and Schwinn Fitness® Models.

An additional 20,000 square feet of warehouse space accommodates its expanded parts selection. StairMaster® and Schwinn Fitness® non-warranty equipment owners will now receive around-the-clock service through the new StairMaster Product Support Center accessible at

Using this web portal, consumers may purchase replacement parts, view parts diagrams and watch repair tutorial videos. Live web-based technical support will also be available via online chat. Improved shipping rates have already been secured.

"This alliance allows us to better utilize our staff and focus on growing our business,” explains Dustin Grosz, StairMaster CEO. “We chose SPORTSMITH™ because of their vast knowledge of the StairMaster® and Schwinn Fitness® brands, including their innovative warehouse capabilities and same day shipping of fitness equipment parts and fitness products."

Moving forward, StairMaster™ will concentrate efforts on manufacturing and warranty services for existing business segments. “As the business grows, we are relying on SPORTSMITH™ to be the experts and manage the non-warranty aspects,” continues Grosz.

StairMaster® and Schwinn Fitness® models include:

StairMaster® Stepper Models

  • 4000PT
  • 4100PT
  • 4200PT
  • 4400CL
  • 4400PT
  • 4600CL
  • 4600PT
  • 7000PT StepMill
  • SC916 StairClimber
  • SM916 StepMill

Schwinn Fitness® Bike Models

  • AC Classic
  • AC Performance
  • AC Sport
  • IC Elite
  • IC Evolution
  • IC Evolution SR
  • IC Pro

With a 15-year legacy, SPORTSMITH™ is proud to be the nation’s leading product support company with a solid reputation within the fitness industry. The company has built its stellar reputation by consistently delivering world-class quality product support, efficient customer service and expert technical support. The company offers the most technologically advanced user-friendly website in the fitness industry.

"We are honored to be chosen by StairMaster® as the company’s preferred product support provider,” states Brad Schupp, President of SPORTSMITH™. “We’re ideally poised to add real value to the company’s existing operations. We’re driven to ultimately enhance the industry as a whole by helping organizations focus on their core strengths, whether that is manufacturing world-class exercise equipment, developing the finest fitness facility within their community  by making exercise equipment maintenance as fast, easy and cost efficient as possible. SPORTSMITH™ is a proven asset to the OEM manufacturers we work with and health clubs alike, that incorporate SPORTSMITH™ product support services within their business practices."

For more information, call 888-713-2880 or visit


Founded in 1995, SPORTSMITH™ is the nation’s largest supplier of fitness equipment and parts for health clubs and health-conscious individuals. The company is recognized for its superior quality, express same-day shipment on all orders, comprehensive selection of more than 40,000 individual items and overall value, with products 10 to 30 percent below competitive retail prices. The company serves customers through its 40,000 sq. foot state-of-the-art office warehouse, with orders placed by mail, fax, phone or online via its direct mail catalog and secure ecommerce website.



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